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FAQ

  • What is the difference between A1-PRO and A1-ULTRA?

  • PRO Specifications: Speed: 17mph / 28km/h Range: 10 miles / 16km Charging: 1.5A charger, approximately 2 hours charging time

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  • ULTRA Specifications: Speed: 20mph / 32km/h Range: 15 miles / 24km Charging: 3A supercharger, approximately 1 hour charging time

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  • Difference: ULTRA includes a 3A supercharger, 2 ankle supports, 8 straps, and LED wheels.

  • Can I bring AIRTRICK on an airplane?

  • Yes, all models can be taken on board as carry-on items. They should be placed in your backpack or small carry-on luggage. You can also bring them on the subway or trains.

  • What is the waterproof rating? Can I ride in rainy conditions?

  • We do not recommend riding in rainy conditions as the wet surface may cause slippage. The product has an IPX-3 waterproof rating, which means it is not designed to be submerged in water. Water damage may lead to short circuits and product damage.

  • Can the battery be easily removed?

  • No, the battery is built-in and cannot be quickly detached. It requires unscrewing the front wheel and battery box to disassemble the battery, which is not designed for rapid removal.

  • What shoe sizes are available? Are they one size fits all?

  • The shoes are one size fits all, suitable for US sizes 5-14 (male) and 6-14 (female).

  • What is the maximum weight capacity?

  • The maximum weight capacity is 240lbs / 110kg.

  • Can I purchase spare parts after the warranty period?

  • Yes, spare parts are available for purchase in our accessory store page. If you cannot find the specific parts you need, please contact our online customer service or email airtrick@airtrick.top.

  • Can I glide without electric power?

  • Yes, you can manually glide like regular rollerblades or roller skates even when the power is depleted.

  • Is it difficult to learn how to use these e-skates?

  • If you have previous rollerblading experience, you can generally learn within 15 minutes. However, if you are a beginner with limited balance, we recommend patience and practice after making a purchase. For more guide videos please check the AIRTRICK YouTube channel https://www.youtube.com/channel/UCOPhrz2P0iewMxRphttp4uQ

  • Does it have a suspension system?

  • The product primarily relies on the elasticity of the front and rear wheels for shock absorption. Both wheels are made of elastic PU material, with strong shock absorption.

  • Is it shipped by sea or air?

  • During the checkout process, you can choose between sea and air shipping based on your preferences and requirements.

  • How long does it take to ship after purchase?

  • Generally, we ship within 1-2 business day after the purchase is made.

  • How do I control the speed of the e-skates? What is the slowest speed?

  • The speed is controlled by the handheld remote controller. The remote has a throttle, pushing it forward accelerates, and pulling it backward applies brakes. The remote offers four speed modes: LO (up to 3mph / 5km/h), MI (up to 6.2mph / 10km/h), HI (up to 12mph / 20km/h), and PRO (up to 17mph/28km/h). The throttle is gradual, allowing for smooth acceleration from a standstill.

  • How do I brake?

  • AIRTRICK e-skates are equipped with dual braking systems: electronic brakes on the remote controller and rubber stoppers at the heel part.

  • How do I power on and off the AIRTRICK e-skates?

  • To power on, simply slide the rear wheel to activate with two audible beeps. The e-skates will automatically power off after 3 minutes of inactivity. There is a small switch button located near the charging port, which requires a small tool to press. A single click powers on the e-skates, and another click powers them off. Generally, this button is not frequently used in regular operation.

Please note that the above information is provided for reference and may be subject to updates or changes. For any further inquiries or assistance, feel free to contact us through our website or email us at airtrick@airtrick.top.

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