FAQ

What's the difference between A1-PRO and A1-ULTRA?

A1 PRO tops out at 15mph (25km/h) with 9 miles (15km) of range — solid for short commutes. A1 ULTRA goes 20mph (32km/h) with 15.5 miles (25km), has more torque for hills, and charges in 1.5 hours instead of 3. Both have LED wheels, the same frame size, and fit US men's 5-14.

What shoe sizes do they fit?

One size fits US men's 5-14 / women's 6-14 (EU 37-47). The heel cup rotates to lock in different foot lengths, and two Velcro straps keep your shoe secure. Wear your own sneakers — no need to take them off.

Can I take them on a plane?

Yes — each shoe has a 100Wh lithium battery, right at the TSA carry-on limit. Throw them in your backpack or carry-on. Just don't check them in luggage; lithium batteries must go in the cabin.

Are they waterproof? Can I ride in the rain?

IPX6 rated — they handle rain spray and wet roads fine. That said, wet surfaces reduce grip, so take it easy your first few rides in the rain. Not designed for submersion.

What's the maximum weight capacity?

330lbs (150kg) for both models. The carbon fiber composite frame handles it with no issues.

Can the battery be removed? How long does it last?

The battery is built-in and not meant for quick removal — it's sealed under the frame for protection. It lasts about 1,000 charge cycles, which is over 3 years with daily charging. So you won't need to worry about it anytime soon.

How long does charging take?

A1 PRO takes about 3 hours with the included charger. A1 ULTRA comes with a fast charger that does it in 1.5 hours. Both work on 110-240V worldwide.

How do I control the speed? How do I brake?

​Handheld remote — push forward to accelerate, pull back to brake. Four speed modes: Lo (6mph), Mi (9mph), Hi (15mph), Pro (20mph on Ultra only). For backup, there's also a rubber stopper at the heel — lift your toes to engage it. Start in Lo mode to get the feel.

How do I turn them on and off?

​Give the rear wheel a quick spin — two beeps and they're on. After 3 minutes of no use, they shut off automatically. There's also a small manual switch near the charging port.

Are they hard to learn?

Most people get comfortable in 30-60 minutes. Start in Lo mode (6mph) on flat open ground with a helmet and pads. If you've skated before, you'll pick it up even quicker.

Do they have suspension?

No separate suspension system — the PU wheels absorb small bumps and road cracks on their own. They're built for paved roads and bike lanes, not off-road.

How long does shipping take? Are customs duties included?

Orders ship within 48 hours. Delivery takes 10-12 business days worldwide by air freight. The price already includes customs duties and taxes — no extra fees when it arrives.

What's the warranty? Can I buy spare parts?

12-month warranty covering motor, battery, and electronics. Normal wear isn't covered. Spare parts like straps, stoppers, chargers, and foot pads are available in our accessories store. For other parts, email [email protected].

Can I return them if I don't like them?

Once shipped, we can't accept returns due to international shipping and customs costs. Double-check your sizing and address before ordering. If there's a defect, the warranty covers it — just email us.